Philips India — led power issue

Case id - tha[protected],

I am following up to get the status but didn't get any confirmation on it. When ever i called customer care they said, your product can't be repaired as parts are not available, we are providing refund for the same but did not get any process or calls for the same.

Please help to and provide all the relevant information about refund process so that i can get the refund amount asap.