Philips India — led power problem

Address: MEGHADAMBARU,KURUDA,SADAR, Balasore, Odisha, 756056

I have lodge a complaint on dated 30-april-2019 regarding my led model : 32pfl6370/v7 a18 is not working but still its not resolved. Can u pls tell me what is your sla time or date to attend the customer complaint. I have old customer of philips but that kind of complaint is really frustrated to your side attend the complaint. Kindly attend the complaint on priority. My complai number : bhu[protected]