Philips India — poor after sales service

Address: Hyderabad, Andhra Pradesh, 500005

I have registered a complaint on 2nd of august 2019, due to my induction was not working & in warranty period, after that tom & jerry chase starts, customer care executives constantly saying only one thing, that u will get the resolution in 24 hours bla bla bla.
But they closed my complaint on their own & created a new one after a week by their own...
No one is ready to call or respond from their service center

The following complaint i have registered on 2nd of august, which they closed on their own.

"dear mr/mrs mohammad iqbal, your philips product service request 60-[protected] has status service in process and technician is assigned."

The following complaint they have created on their own after closing my previous complaint on 10th of august,

"dear mr/mrs mohammad mohammad iqbal, your philips product service request 60-[protected] has status service in process and technician is assigned."

But until now they r making us fool only.. & not getting any resolution,
I'm in a shock that such a big company like philips giving poor service like any other local brands

Kindly help...
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Philips India customer support has been notified about the posted complaint.
 
2 Comments

Comments

Please see your best service?Never buy your product, suggest others too. good bye

Vilas Dagale's reply, Aug 9, 2019
already email on corpcomm.com.
God saved you
Hello friend,
My earphone model number SHE1505BK/94 had some issues so went to Philips onkar services, in pimpri chinchwad pune.. They told me that it will be replaced within 15 days. Still didn't received though it been almost more than 20 days. Will you please take my complaint and respond as early as possible

Thank you
Shrinath diwate

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