Philips India — smart tv not working - 39pfl6570

Address: Faridabad, Haryana, 121001

Complaint number - gur[protected]

It's been around one month that, i haven't got any solution from philips regarding my tv. (Under warranty)

Raised this complained on 27th of april and technician visited and advised that some software and some part will be required to fix this problem and he is not sure when those parts will be available to technician in one week or one month. He took his visit fee of 944.00 and said he has requested company to provide the required parts.

After doing follow up with him now he say that philips dont have any further contracts with them, so i should again follow up with the company for further help, so i don't know, what's happening?

Help me out, my kids are without tv since last one month during their summer vacation.