PhonePe — amount debited from my bank ac but not credited to recipient ac

Address: Mumbai City, Maharashtra, 400013
Website: Phonepe

I had made a transfer of rs 1200 from phonepe app on 26th oct 2018 and amnt is also debited from my ac but not credited to reciepient ac

Transaction id - p1810261352502005589588

Hi vishal,

Thank you for contacting phonepe!

We apologize for the inconvenience caused.

Regarding your recent query, ticket id: 26488379, please note that your transaction with transaction id: p1810261352502005589588 inr: 1200 is pending since the receiver's bank has not provided a confirmation that this payment was successful. The status will be updated within 3 days from the day of the transaction which is the time frame provided by the bank.
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2 Comments

Comments

Amount deducted from my account but not credited to receiver’s account.
Payment was done through PhonePe UPI transaction.
Beneficiary bank is punjab national bank.
And my bank i ls also punjab national bank.
PhonePe shows that the transaction is successful.
But the amount is not credited to receiver’s account

Dear Sir/Madam,
My Transaction of Rs. 15000/- was get failed on 26/10/2018 but amount was debited from my bank. While amount didn't get credited in payee's account. After 5 day there is no refund from Phonepe for failed transaction.

Please help
Regards,

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