[Resolved]  PhonePe — request for refund o[censored]nprocessed transaction

Dear PhonePe Support Team,

I hope this email finds you well. I am reaching out to bring to your attention an urgent matter regarding a transaction that has not been processed successfully.

On 30th March at 11:30 noon, an amount of INR 21, 000 (excluding convenience fees of INR 420) was debited from my ICICI Bank credit card through PhonePe Rental Services. The transaction was conducted with an authenticated Transaction ID 414898.

Despite the successful debit from my credit card, the amount has not been reflected in the receiver's account even after 48 hours have passed. I have contacted the ICICI Bank customer support team regarding this issue, and they have confirmed the debit from my credit card.

Upon visiting the receiver's bank branch to inquire about the status of the transaction, they have informed us that the amount has not been received by the bank.

Given the circumstances, I kindly request you to initiate the refund process for the unprocessed transaction. As the amount has not been credited to the receiver's account and has not been auto-credited back to my credit card, it is imperative to refund the amount to my credit card at the earliest.

I understand the importance of timely resolution in such matters and appreciate your prompt attention to this request.

Please confirm receipt of this email and provide an update on the refund process.

Thank you for your cooperation and assistance in resolving this issue swiftly.