| Address: Pizza Hut, 58, Atul Grv Ln, Atul Grove Road, Janpath, Connaught Place, New Delhi, Delhi 110001 |
On[protected], I placed an order through the Pizza Hut app for Rs. 589, expecting home delivery. However, due to an apparent app error, the order was mistakenly processed as a takeaway from the Janpath outlet, located nearly 9 km from my residence. Realizing this, I immediately contacted the Janpath outlet, where the staff assured me that the order would be canceled, and I would receive a full refund within 24 hours. Despite this verbal assurance, I have yet to receive my refund. Multiple follow-up attempts have yielded no resolution, causing unnecessary financial strain and significant inconvenience. This experience has not only breached my trust but also raised concerns about Pizza Hut’s commitment to honoring customer support and service expectations. I am requesting an immediate refund of Rs. 589 for this unfulfilled order and compensation for the inconvenience caused by this issue. I trust that Pizza Hut will take responsibility and resolve this matter without further delay, reflecting their commitment to customer satisfaction and accountability. Was this information helpful? | 
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