[Resolved] Pizza Hut India — Delivery Boy returned the order to Store without contacting me

MrunalOvhal

from Panvel, Maharashtra

Jul 31, 2022

Address: Pizza Hut Mumbai - Kamothe Hut, Pizza Hut ShopNo.8 and 9, Tharwani Residency, Sion -PanvelExpy, Mumbai, Maharashtra, 410206, 18002022022

My Order No[protected]
Order Date - 31/07/2022
Order time - 09:08pm
Payment - Paid online via Paytm
Delivery boy was out for the delivery and was not able to find the address and he said he tried calling me but I didn't received any call from him and it was clear that he was lying. When I called him after 1 hr, he said he returned the order to the store.
And now I didn't received my order and I have already paid for the food.

Details of the delivery boy and order has been attached

+3 photos

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Sep 5, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Jul 31, 2022

Updated by MrunalOvhal I even tried calling to their support and the support person told me that the store would call me, however I didn't received any call

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Mrunal Ovhal,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Comments

MrunalOvhal

from Panvel, Maharashtra

Aug 1, 2022

Can Pizza Hut India take further action, as all I have being doing is sharing the details, I shared on twitter and Facebook.

Pizza Hut India Customer Care's response, Aug 2, 2022

Verified Support

Dear Mrunal Ovhal,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Pizza Hut