Pizza Hut India — Disregard for customer

Address: pune

I ordered pizza from pizza hut goel ganga sinhgad road pune through their app on sunday at 8.15 pm
The order was confirmed and payment was done online
The app displayed 'your order is ready for delivery' at 8.45 pm
The order was not delivered till 10.15 pm
When contacted your customer care his response was 'i do not have any delivery person' and your order can not be delivered
I cancelled the order then and there and asked for refund
Which i have not received yet
I am surprised at the irresponsible way your delivery outlet behaved in this matter
My order was ready by 8.45 pm probably sitting at your counter and your outlet did not inform me for one and half hour
This is how responsible you are
You just lost one of your customer
This insidence will be posted on social media also
Thanks & regards
Shreyas gokhale