[Resolved] Pizza Hut India — Freeze website during UPI Payment, payment deducted but not refund

sandy_gkp

from Gorakhpur, Uttar Pradesh

Oct 20, 2022

Address: Jail Bypass Road Sarswatipuram Lane 1

On 14th October 2022, I ordered pizza from pizza hut but their website got freeze while making a UPI payment and my payment was also deducted since then I am worried I call customer care they are not able to respond Earlier it used to say that payment has been returned to you but today the payment has not come for so many days now when I contact them, it does not pick up the phone nor is refunding the payment

Was this information helpful?

No (0)

Yes (0)

Oct 20, 2022

Complaint marked as Resolved

now my payment refund

Pizza Hut India customer support has been notified about the posted complaint.

Oct 20, 2022

Updated by sandy_gkp On 15th October 2022, I ordered pizza from pizza hut but their website got freeze while making a UPI payment and my payment was also deducted since then I am worried I call customer care they are not able to respond Earlier it used to say that payment has been returned to you but today the payment has not come for so many days now when I contact them, it does not pick up the phone nor is refunding the payment

Verified Support

Oct 20, 2022

Pizza Hut India Customer Care's response Dear Sandy,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut