Pizza Hut India — late home delivery and wrong pizza

Address: Pizza Hut Jaipur - Vidhyadhar Nagar Hut, Pizza Hut, Shop No. 39&40, City Star Complex, Jaipur, Rajasthan, 302039, 9873143984

Ordered pizza on 30th may 2024, it was my bday and I had my friends come over. I ordered pizza at 11:44 am but received the same on 1:15 pm. Not only it was above your 30 mins policy but it was 1 hr and 30 mins late. I invited 10 people and ordered from many other places as per their wishes they all delivered from 25 mins. to 40 mins. My friends did not have much time so they left for work. I was totally devastated that too on my bday. Who is going to redeem me for all the pain that I felt that too on my special day?

Apart from that when I received the order the pizza was i cannot explain what kind of pizza was it, I have never seen such abomination ever before. So along with my friends having bad experience, your pizza gave me another reason to be sad on my birthday. Along with pizza your other products were not same as what you offer in your promotion.
I contacted the restaurant and even wrote an email to [protected]@yum.com but there has been no response ever since.
I don't know whether i will get resolution or not but I want a full refund.
I will attach picture of the order.
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Pizza Hut India customer support has been notified about the posted complaint.
Jun 13, 2024
Updated by Saket Ratnu
Pizza was spiced paneer stuffed crust maxx with extra spiced paneer topping and what I received was something else.
 
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    12th Floor, Tower D, Global Business Park, Gurgaon, Haryana, India - 122002
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