[Resolved]  Pizza Hut India — Order 18969578 dt 11/8/2022 undelivery

Address: Masab tank area, Hyderabad

On 11/8/2022 ordered Pizza and paid from my debit card to deliver in Masab tank area, Hyderabad. Immediately received email confirmation from Attapur branch saying that the delivery will be done at 19:59. the delivery boy called twice and asked the delivery location even though it was clearly mentioned in the order and confirmation e-mail. At 9 PM he called again and refused to deliver saying that it is not in their radius of delivery.
The order was not delivered and paid amount of Rs 966 was not refunded. Called a couple of times on [protected] talked to Mr Dharshan about the refund. Every time he says the concerned stores will contact and refund but till now no one called from the store.
We consider it is cheating not delivered after accepting the order and another cheating not refunding the amount.