[Resolved] Pizza Hut India — Payment is done but order is not placed

Kanchan kumawat

Mar 29, 2023

Address: Tirumulgherry secunderabad

Date of incident : mar 29, 2023 6:54pm IST
- I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (GPay), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty.
- The disadvantage using the pizza hut app, is there is no option to lodge a complaint when an issue occurred. Only FAQ's are available.

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Mar 29, 2023

Complaint marked as Resolved

They marked it as complaint resolved but i didn't receive any call or mail from them regarding the issue. Without contacting customer how they can mark it as resolved

Pizza Hut India customer support has been notified about the posted complaint.

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Comments

Pizza Hut India Customer Care

from Bengaluru, Karnataka

Mar 30, 2023

Verified Support

Dear Kanchan,

We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut