[Resolved]  Pizza Hut India — Pizza Dough being undercooked and wrong order.

Address: PIZZAHUT Devyani International Ltd. Ground Floor, Rainbow Cross Road, Bakori Phata, Wagholi, Pune, Maharashtra 412207 FSSAI NO: 11521036001173 Servi

Hello, All the order Details are below.
My food order was wrong and it was compromised in quality.
The two Pizzas I ordered
1)Double Cheese 2)Farmers Pick
with both Stuffed Crust - Cheese Maxx.
The dough on both Pizzas was undercooked especially the crust on the edge was extremely doughy. Even tho it was I paid for Stuffed Crust - Cheese Maxx. There was just not enough cheese on both pizzas, Even the Double cheese pizza felt just like regular margarita.
Some toppings on Farmer’s pick tasted like rotten. It had some sour taste which made us throw up that bite.
Now I completely get that it was a mistake on behalf of kitchen, and it may due to rush hours or rushing to get the pizza out quickly but undercooked pizza is just not edible.
Last time when i ordered it was a takeaway they forgot to put the Two cheesy jalapeño dips( I didn’t raise a issue). So this time when I ordered two cheesy jalapeño dips I asked my brother two check for the two dips, Well he checked for the dips. But When we got home it was mayonnaise dips and not the cheese once. This spoiled the whole experience. Like how careful we have to be. He was there just to pick up the order.
It really sucks when I have to complain when my food order is being wrong and compromised in quality. Like it’s awkward and I feel picky who just want someone to get in trouble. But really, I just want what I paid for. Should I attach photos of the pizzas and dips? If that helps.

PIZZAHUT
Devyani International Ltd.
Ground Floor, Rainbow Cross Road,
Bakori Phata, Wagholi, Pune,
Maharashtra 412207
FSSAI NO: [protected]
Service Code Tariff: 996331

Order Type: Takeaway
Order Value: 1193.32
Mode of payment: Credit Card, Online Payment

INV NO: P[protected]
Order No: P[protected]
POS NO: TP52305
OLO NO: 14700954
Token NO: 46

Date of takeaway: 18 May, 2022
Order placed around: 8:00 PM
Order Picked at: 8:35 PM
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May 20, 2022
Complaint marked as Resolved 
I didn’t get a refund for the pizzas but they were kind enough to remake the pizza next time.
Pizza Hut India customer support has been notified about the posted complaint.
Verified Support
May 21, 2022
Pizza Hut India Customer Care's response
Dear Pine Strum,

We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut
 
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