Pizza Hut India — Refund and Misbehaviour of customer care executive

Address: Sasane Nagar, Hadapsar, Pune, Maharashtra 411028

I have placed order ( Order No #[protected] yesterday and did not get the full order ( 2 pepsi bottles were missing).When I asked the rider he agreed to get that asap and we waited for almost an hour but the rider didnt return and by that time the pizza was also not eatable as it was almost an hour so we kept it outside and even did not consume it. I called customer care and reached the service store at Sasane Nagar Pune and the store manager agreed for refund. I have still not received any confirmation about refund. When I called back to the customer care, to my surprise they are saying that my service store is at Mumbai ( borivali west). When I asked them to connect to their senior ( twice ) they refused saying that we dont have senior and we cannot forward your call to him and disconnected the call. The name of one of the executive was Mr.Sachin who refused to give his surname and disconnected the call.
This type of behavior in service industry that too with Pizza Hut is not acceptable. This is the worst and pathetic response I have ever got from any customer care.
I would request seniors to take action against such customer care executives.