[Resolved]  Pizza Hut India — Refund issue after ordering on pizza hut app

I was placing order on pizza hut app on
Date : 24th august 2022
Time : 9:44pm
Using my registered mobile number on their app

While making the paymen, i chose option to googlepay and paid the respected amount as seen in screenshot. It showed order placed and then i started doing my work, after an hour, around 11:15pm when i saw the tracking status, the order was not placed and got automatically cancelled

I had called the customer care of pizza hut, but they told me money will be refunded in 3-4 business days, and after watching so many complaints here i feel like many people are going through the same problem

How can payment be processed and order isn't?
Please try to check and repair the app so that if payment processes the order does too
Please add some notifications if the order gets cancelled
+1 photos
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Aug 30, 2022
Complaint marked as Resolved 
Very quick reply and refund process, had to message them the issue on facebook messenger and they refunded the respective amount, Thankyou so much Pizza Hut
Pizza Hut India customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2022
Pizza Hut India Customer Care's response
Dear Shubham,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut
 
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