Pizza Hut India — Worst response to complaints. Very bad customer support service

Hsjsnsmsms

from Bengaluru, Karnataka

Jul 16, 2022

Address: Park Square Acs mall, Whitefield Bangalore, Karnataka, India

So, I am trying to redeem a Pizza Hut voucher and I am not able to and this is happening since April 5 2022. So naturally I reached out to the support email id to enquire/complain about it and the least I was expecting was a reply. Guess what? I did not get any replies. Today I again went to the store trying to order Pizza with my coupons, It did not happen. There seriously is some problem with the coupon server/software they need to fix. However the worst thing is they cannot provide the basic thing a customer should receive "A Reply"
I have no option other than to write a complain here. Lets see if they reply here.

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Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2022

Pizza Hut India Customer Care's response Dear Hsjsnsmsms,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Jul 27, 2022

Updated by Hsjsnsmsms Well the problem of redemption as per the store was resolved but now the store as well as the executive say that you cannot use the Voucher for home delivery. I have actually ordered the home delivery multiple times in my hometown Ranchi as well as in Bangalore also. In fact the voucher it self mentions that you can order the home delivery using the voucher. So since the Voucher is from SBI card, can you please work with them to resolve this issue, either say on the gift card that it is redeemable only in dine in / Takeaway or check why the store says they cannot deliver.

According to the store it was just removed last week so if last week the redemption would have worked, it could have been delivered. My Suggestion: Please do not remove already existing features, you are just disappointing the consumers by first making it simple for them then suddenly changing as per your convenience