[Resolved]  Pizza Hut — Order Not Delivered and no intimation regarding order status

Address: Miyapur, Hyderabad, Telangana

Dear Concern,
This is very unprofessional behavior towards the customer. I would like to draw your attention to the undelivered order (Item: Pizza from Pizzahut Devyani, Miyapur, Hyderabad) which was ordered last Sunday (10/07/22 at 07:45 pm), Order ID: 13386058 online payment mode). The expected delivery time was 8:09 pm on Sunday as shown on the official website but we didn't get the order on time I thought It would take time to be delivered due to the rainy season but the worst part was the item was yet not delivered by 9:45 pm. I decided to visit the pizza hut parlor (near Miyapur) because on the website, the status was not updated and no one from Pizza hut had informed me about the inconvenience caused. I reached the parlor by investing my 200 INR and time (as the distance was around 4 km). I talked to the manager and explained the matter. They accept their mistake and then I consumed my order after 10:00 pm in the Pizza hut parlor.
My request is that I am expecting fair justice to me for the incident that happened.
Hoping for the correct step toward the matter.

Thanks
Manish