| Address: 1A- 16/36, RESIDENCY VILAASA 16/36 RK Nagar 2nd Cross Street RA Puram Chennai 28 |
Hello Sir/Madam,
Last evening I had ordered for pizzas using the Pizza Hut website and my order number is 14991095 . The pizza was suppose to come from the Adyar Outlet in Chennai. I had provided the full mailing address as address of delivery ...for nearly 45 min the website kept showing that order is ready for delivery . I also got an email saying the expected time of delivery is 6:17pm. At 6:23pm I got a call from the delivery guy he did not know the address and started fighting with me for not providing the correct location. Then told me that unless I dont update the location in Zomato website he would not deliver. Since I had not used Zomato website to place the order that was not possible. I called customer service and they said someone from Adyar branch will call us back. But no one did. I had already paid for it
I tried to physically go to the shop to inform but got stuck in traffic. Meanwhile after nearly 1.5 hours o[censored]s ordering the guy delivered the pizza. The pizza was cold and the cheese on it was smelling post consuming my child started vomiting and now had diarrhoea.
I am definitely concerned about poor response from the pizza hut outlet as well the poor quality of food and the attitude of the delivery guy.
I have eaten food from Pizza hut before in US and have never placed any problem in their quality or anything.
Typically in India I order from Dominoes and they do a good job. This is the first time but after this I doubt if I would feel like ordering again from here.
I hope my issues are addressed and pizza hut takes necessary action
Regards,
Sudha Srinath Was this information helpful? | 
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