| Address: F1 , Asia House , CG ROAD , Ahmedabad GJ 380009 |
Is this perfume company even legit?
Pre-paid Order (along with pre-paid courier charges) placed - ORDER #PPI-SX[protected]XX
After this - no response to emails - multiple follow ups - no response.
Phone Support : +91-[protected] - This number is invalid.
Email - [protected]@perfumery.co.in
It is highly damaging to a company's reputation if the sales email isnt even responded to - one questions if the organization even exists.
3 follow ups and then I got a canned respond from one 'Piyush Dodiya' - "Thnaks for your mail, forwording your request to our dispatch department contact you soon. Such callous attitude in responding to customer queries for pre-paid orders - look at spelling mistakes. BTW, I have not been contacted by dispatch department till date.
And then the order gets cancelled for some reason without refund.
I raised complaints on their 'Support' section and after updating complaint I was given to believe by an auto-message that I will receive a complaint number on email which I never received
After some digging I got hold of a whatsapp number[protected] and fortunately someone responded. Casual response - saying we will ship tomorrow. then another response - we dont have the item you ordered and asked for another item replacement. We agreed on the item. Then another order got created - I see status dispatched but the item isnt what we agreed on. And even this ordered hasnt been delivered. I have been following up since 13th Aug on this number and no response whatsoever.
With all this comedy of errors, non-responsive customer service desk, cavalier attitude of people within this organization (if this really exists) I wonder how is this company plans to operate and keep its customers. I for sure will not order again having lost my money. Was this information helpful? | 
