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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Feb 17, 2025

Complaints 2462

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789

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1673

So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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PVR Cinemas reviews & complaints page 8

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Address: Suman cinemax sec 11 Gandhinagar

I hope this message finds you well. I am writing to express my dissatisfaction with the consistent delay in starting movies at your venue. I recently attended a screening on [Date] and noticed a recurring issue that has left me disappointed.

The advertised movie start time was clearly mentioned as 8:55 AM, but to my frustration, the movie didn’t commence until 9:20 AM. This delay of 25 to 30 minutes has been a recurring problem,...

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Address: Kukatpally,Hyderabad, Hyderabad, Telangana

Booked ticket from PVR app for OMG2 money got deducted but ticket didn’t reflect to the app nor I got it anywhere. The payment done from paytm as attached....

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I booked a ticket for mission impossible dead reckoning part 1 at PVR Heritage RSL ECR Chennai on 11th August.
The transaction was successful but I didn't receive any ticket not any refund. I want my money back.

My contact no. [protected]
Email I'd: [protected]@gmail.com...

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Address: Hoskote Bangalore, Bangalore, Karnataka

On wednesday night at 10:37 pm i have booked tickets for jailer movie (11 august morning 11:45 show) at pvr uptown mall bangalore for two tickets. Transaction got successful i paid through phonepe but in app booking is not reflecting yaar do something....

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Address: PVR Phoenix Marketcity Velacherry Chennai

I am unable to cancel movie tickets that i booked today on 9th Aug for OMG 2 in INOX Luxe in Phoenix Marketcity Velacherry, Chennai. No ticket cancellation option on app and website displays ticket cancellation not availaible for this cinema....

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I booked ticket on 06th of August 2023 for jailer movie on the date of 10th.
The amount of ticket costs 1222.70 and I paid the amount and I checked my transaction history and the amount of 1222.70 was deducted twice..
Kindly resolve my issue I need my refund back which is taken extra from my account..
This is not fair to deduct amount like this i want a valid explanation of my issue and it should be resolved asap!!br...

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Address: Coimbatore

Hello team, I booked the ticket for jailer movie for 13/08/23 at 12.45pm show timings when I booked the money got deducted from my bank and i didn't receive the tickets and also it happens frequently kindly i request you to refund my amount of ₹294 which was got deducted from my bank and my pvr cinema ID is [protected]@gmail.com and my mobile number is [protected], please kindly look into this...

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I booked two tickets prime for a movie on date 7 August 2023. Money got deducted and no tickets were booked....

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Address: Mumbai, Malad

I was paying for the tickets at PVR, Malad with patym, my money was debited but the status was "processing". Hence the told me that I will get a refund if it gets debited. I then proceeded by paying with my card. 5 hours later my patym status for this payment is showing completed and my money is debited. I ended up paying twice for the tickets, how do I get my refund?...

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Address: Cinemax , City center Nashik

I booked 2 recliner seats at Cinemax :City Center, Nashik.
On 6th August 2023, 12:15pm show - Rocky and Rani ki Prem kahani- screen 1

The seats which we booked are broken, not comfortable at all and also it is stinking.
The foam is also coming out of the seat...

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Voucher code is not working and customer service is sitting with it last 3 days.
We have received your complaint. We will get back to you shortly. Kindly note your case id :CASE[protected]

Customer's Comments:Greetings

Thank you for completing your application with GrayQuest.
Please find your two movie ticket voucher codes:
1) SPPTUGXMDP
2) SPURHD34L3

These voucher codes...

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Our famous Satyam was always an awesome experience since children, but since a year or two we see no friendly elegance on the counters, not professional, not welcoming, ...
We are paying heavy amounts on eatables but can't see any healthy and better options with kids n also above 40 options are not worth spending on junk always
Coming to seating arrangement not comfortable, if anyone passing we cant move without hurting them...

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Address: Phoenix market city - PVR

PVR cinemas not able to afford ACs electricity bills that's the reason while watching shows their ACs are switched off evetime. Each time we need to reminder them leaving movies to check ACs. This time too i asked the is it on they said yes, after 30 min I told them ACs is off they says some technical issue is going on. Why the Hell you are charging Rs. 250/- for a movie. If they can't afford Phoneix mall rent they can move out from there...

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They had put offer on board of Rs 849 for one large popcorn one large Pepsi one plate nacho, one chocolate cake slice and burger, when went to counter that they cannot give us and then asked why board is displayed when asked immediately they removed it and then the manager came and was rude to us (we were 3 ladies) he does not know how to speak to customers...

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I booked tickets from PVR app on 28th July 2023, 12.59Pm. My money got deducted but no tickets where booked...

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Amount got debited from my account but tickets not booked.
Kindly refund the amount asap in order to book with other tickets....

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Address: Coimbatore

Hi Team,

I have recently booked 2 tickets in PVR Brookfield, coimbatore. I have completed my payment. Ticket has not been received after successful payment. Kindly share ticket or cancel them pls update ASAP as the show will be in evening!...

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Address: 4VV3+2WH, Jhalawar Road, Indraprastha Industrial Area, Kota, Rajasthan 324005

Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a distressing incident during my visit to PVR Cinema Kota today, [Date]. I had purchased a ticket for the movie screening at Screen 1 and was assigned seat Q14 for the showtime at 7.45 pm.

However, during the course of the movie, I realized that I had lost my wallet. The loss of my wallet has caused me significant inconvenience...

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Technical Error I booked Tickets for four in PVR Aerohub for today but technical error happened later it got refreshed n booking was successful... But after we reaching theatre they said the tickets was of yesterday ... My family was totally disappointed we came back n watched the movie in Forum Mall chennai... I need a refund... I lost my money and moreover family totally upset....

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Sir

I did not get pvr points for the past bookings my mobile Number is [protected]...they can check my bookings and see how many bookings I have done...

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Recent comments

I ordered food on 15-5-2022, the food was not delivered that day, I paid the money, but the people who prepared the food were very rude. When asked why the manager didn't give them food even though th...

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