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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

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Updated: Feb 17, 2025

Complaints 2462

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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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refund not received and poor response from customer care

pvr inox cinemas movie ticket money deducted but not booked

Movie ticket money deducted but not booked

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PVR Cinemas reviews & complaints(2462)

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Address: 4th Floor Treasure Island Mall, 11 M.G.Road, South Tukoganj, Indore

I booked Chava 4 tickets G row Audi 2 which is available in prime not in classic and that’s why I paid extra money for that, but when I visited the theatre the row G was on classic not on prime and also chairs were not cleaned and with bad smell.

BOOKING ID: TYAGBA5
TRACK ID: [protected]

4th Floor Treasure Island Mall, 11 M.G.Road, South Tukoganj, Indore...

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I went to watch Mufasa at PVR Cinemas Juhu, Mumbai on Saturday 28th December 2024. It was the 2.15 p.m. show.

The card machines did not work at the ticket counter and we paid by GPay, Rs.1560/- . The tickets were sent to a phone number of a member of my group.

At the snack counter, the bill was Rs. 1720/- for popcorn and iced tea. I noticed again that their card machines were not working and was informed they...

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Address: Pvr PMc

We bought two packets of little hearts for kids
For 16 month baby girl purpose
Security team also not allowed at the time of entry check point
They said intermision time u can collect with showing baggage coi twr coupon
When we to again back to collect at intermission time
Baby was crying when we spoke manager spoken to very rudely and not ethnically
When I was shouting with lot of emotion even...

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We have booked 8 tickets for Dec 4, 2024 and we by mistake booked for hindi show. There is no option on the pvrcinemas site or PVR Inox app to cancel a booking!...

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Address: Pvr Superplex Mall Of India Noida

I hope this message finds you well. I am writing to express my disappointment regarding my recent experience at your theatre in PVR Superplex, Mall of India, Noida, during the 10 AM screening of Venom in 4DX.

Unfortunately, I found that the full features of the 4DX experience were not realized during the movie. The expected smoke, water, and scent effects were completely absent, which significantly impacted our enjoyment of...

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Address: CHENNAI

I visited most of pvr cinemas in chennai where all the pvr cinema halls displaying hindi instruction videos for cinema hall etiquettes
why they are displaying videos in hindi in non-hindi states, are they trying their smartness to impose hindi on us. If anybody takes video then why the staff denying, if it is in tamil then the person will know it and they won't do it. People coming for movies are not advocates or more educated...

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Address: 2nd Floor, South City Mall, 375, Prince Anwar Shah Rd, South City Complex, Jadavpur, Kolkata, West Bengal 700068

My 20k MaH urbn powerbank has been lost in INOX PVR cinemas. Please check if it can be recovered.

Product Description
URBN Powerbank
Black Color

Date and Venue
Oct 8th, 2024
4.00 PM Show
joker movie
Audi 4...

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Address: Bokaro Steel City

Me and my friends went to see Stree 2(movie name) in PVR BOKARO, initially we were booking tickets online but since the online platforms charges extra amount in the name of convince fees that's why we decided to book counter ticket at PVR BOKARO but to my surprise the counter were costlier than the online tickets for example one classic ticket was costing Rs 170 but the same ticket was been sold at Rs 270 on the counter, when I asked the...

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I booked 2 movie tickets for watching INDIAN 2 at inox Marina Mall (Show details - 13 July 2024 3:05pm.ist) due to change in plan cancelled the movie tickets on the same day and booked again 2 tickets for watching indian 2 movie show at pvr heritage 13 July 2024 6pm ist
So far I didnt received the refund amount for 2 tickets (Rs.446/-) of the show(July 2024 3:05pm.ist Inox Marina Mall)
This was escalated to your representative...

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Address: PVR Superplex Forum Mall Kanakapura Road

On July 10th 2024, i had booked 2 tickets for a movie for July 13th and ordered food as well through the PVR online application. (Order id : [protected])
Payment was made through UPI, however due to a network issue the website didn't accept my initial payment and i recieved a pop-up informing that my money will be refunded within 5-7 working days. I had to pay once more which went through succesfully. It has been more than a month,...

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Address: BANGLORE

Dear PVR Cinemas Customer Service,

I hope this message finds you well. I am writing to bring to your attention an issue I encountered during my recent visit to your cinema.

During my visit, I was informed by your staff that I would receive a 25% discount on food orders. However, upon receiving the bill, I noticed that only a 2.5% discount had been applied. This discrepancy has resulted in an overcharge of ₹1000,...

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Address: PVR Solaris Anand Gijarat

This is to bring to your notice that PVR Maruti Solaris Anand Gujarat have very rude staff and very bad behavior. They disturbed me during the movie 3 times asking me for a ticket. Spoke with rude manager and said it's a routine check. But only I was asked ticket 3 times during the movie. It's really embarrassing....

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I am writing to express my dissatisfaction and file a complaint against PVR INOX for providing misleading information on their website and mobile application regarding the acceptance of INOX PVR passes for booking tickets. Despite fulfilling all conditions for the 4Dx format on a weekday, I was unable to book tickets for Deadpool 3 due to an error stating that my pass was invalid.

Upon further investigation, I discovered that...

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Address: Saket pvr

As per the PVR policy, i want a refund of the amount paid. It was displayed on their screens, "If you don't get the bill, your order is on us."
Date: 26/07/2024
Movie name : Deadpool vs Wolverine
Show time : 8:30 AM...

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Address: Mumbai

On 22nd of June my payment of Rs. 600 was successful but in pvr payment machine receipt was not generated, So we made payment via other UPI mode and both the payment were successful, but refund not received for one transaction....

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Dear Sir/Madam,

I am writing to formally lodge a complaint against PVR INOX Limited regarding an issue with my recent ticket booking and the subsequent lack of response from their customer service team.

On July 5, 2024, I booked two movie tickets for the film "KALKI 2898 AD" at the PVR Heritage RSL ECR Chennai, mistakenly selecting this cinema theater that is significantly farther from my location instead of...

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Not able to redeem gift card worth Rs. 500, If it is more than Rs. 500 (804) it says insufficient balance in card and if its less than Rs. 500 (464) it says its less then min redeem value. It is very wrong and by any means I cannot get a 500 value of my cart no matter what i add. this is a complete waste of my money and gift card. I need a solution asap....

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Address: Kolkata

I booked a ticket for 3 people yesterday for the film Inside Out 2, but one of the guys can't make it. So. have to cancel the amount. I know about the T&C and the fact that 75% money will only get refunded. But I am not able to cancel the ticket since the option to cancel the ticket is not present in the PVR Official app.

Please cancel my ticket and initiate a refund.

Thanks...

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Had booked 4 tickets on[protected], money got deducted but tickets not confirmed
Had to rebook on another app...

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Kusuma Nelli
Attachments
Tue, Jun 4, 9:07 AM (2 days ago)
to PVR

INOX GARUDA MALL, MAGRATH ROAD, BANGALORE
SHOW ON MONDAY 27.05.2024, TIME 9.30AM TO 12.33 PM
SEAT NO. SCREEN 5 AMOUNT PAID :191.50

ENGLISH, A
FURIOSA: A MAD MAX SAGA (ENGLISH ATMOS WITH ENGLISH SUBTITLE) (A)

MON

09:30 AM
27-MAY-2024
TICKET ORDER SUMMARYbr...

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Recent comments

I ordered food on 15-5-2022, the food was not delivered that day, I paid the money, but the people who prepared the food were very rude. When asked why the manager didn't give them food even though th...