[Resolved] Razorpay — I am remitted ola money through razorpay, but you are debited excess money two times. Please refund the amount

shylaja.ridge

from Tirur, Kerala

Dec 6, 2019

Address: Anugraha, Chakrapani Lane, Near shari bus stop, Eroor, Tripunithura, Ernakulam, Kerala, 682306

I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332.
But you are debited again rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428.
You are debited excess amount of rs. 5198 from my account. Please refund the above amount.

The above amounts are debited from my federal bank account. My phone no is [protected]

Hope you do the needful

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Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

Razorpay Customer Care's response Hi Shylaja,

Please write to us with your contact and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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Comments

Federal Bank Customer Care

from Delhi, Delhi

Dec 7, 2019

Hi Shylaja,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (61664) in the subject line so that our team can assist you.

shylaja.ridge

from Tirur, Kerala

Dec 8, 2019

Shylaja Sathish
Anugraha, ChKrPani Lane, Eroor, Tripunithura, Ph. [protected]

Razorpay Customer Care's response, Dec 10, 2019

Verified Support

Hi Shylaja,

Please write to us with your contact and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay