RBL Bank — Credit card collections

Address:

400026

Collection agents who are from Delhi behave & quarrel like road side "Goondas", they bully, insult and threaten to use illegal ways of recovering from relatives/family members. For them the law of India is in their hands. They call me throughout the day. They do not allow me to do my work. They quarrel like road side "Mavalis". Is there any way to control them. I am giving them the date when I can pay the dues. They do not listen and keep on speaking lies. If RBL Bank uses this policy of Recovery Ombudsman needs to take action against the bank. I have the call recordings if required, I can submit the same.