RBL Bank — credit card final payment has been done but still my card activated

sharmaji1990

from Jaipur, Rajasthan

Address:	New Delhi, Delhi, 110077
Website:	www.rblbank.com

Hi,
My name is praveen kumar, i was holding rbl platinum supercard credit card xxxxxx2984, rbl credit card collection team were called my 10-20 times in a day for payment where due dates is after 20-25 days but they repeatedly calling me, after this much of harassment i have received a call from mr. Manish who is collection field executive, i have spoken him and make him understand everything then he connect me with mr. Amit verma then again i make him understand and i told him that, tell me full and final payment settlement amount inorder to close this card, and he told me my outstanding amount is 36468 and he asked me to pay 28835/- final amount and share screenshot with him and he said between 4-5 working days the extra penalty amount will become zero and the card will close, i have made the payment and sent him screenshot on whatsapp and informed him that i made the payment then he said your card will close within 4-5 working days and you will also receive noc on email, but the card is still not blocked and they sent me another outstanding bill, and again their collection call centre calling me and saying you have to pay this amount otherwise your cibil score will effect and their call centre team always use abusing words, now mr. Amit verma's has blocked my contact. After when i made the payment, i spoke to mr. Praveen who is manager in collection team as well i informed him as well he said we will deactivate your credit card in 4-5 working days. Totally fraud bank.

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RBL Bank customer support has been notified about the posted complaint.

Jul 24, 2019

Updated by sharmaji1990 I have raised complaint against rbl platinum supercard credit, and now i'm getting calls from different numbers and they are saying my rbl credit card is not linked with registered contact and asking me to share last 6 digit of my hdfc saving account debit card no. and expiry date, i don't understand why would i share my saving account debit card detail to block my RBL credit card. they are just getting link my saving account with UPI, please find below the contact. [protected] - Rahul Sharma and [protected] - mukesh sharma, i dont undertsand onething how they can close my rbl credit card using my hdfc debit card detail.