RBL Bank — fake bill and false commitment

Dear concern team
I am dillip kumar moharana, bhubaneswar. I got a bajaj finserve rbl bank credit card.

But after use of this card for purchasing i got to know that rbl is a cheater bank.

Details of fake bill generation :

1) r shield premium amount bill - rs. 7189.00.
I had not done this so not liable to pay it.
2) the annual membership bill - rs. 999.00.
I had assured that its totally free so not liable to pay it.

So the entire bill generated is totally fake. I have intimated this issue to the customer care by call and by mail.
The cancell no - 424446
Date - 16/07/2017.
The complain no - 431570
Date - 17/07/2017.

Mail reply with
Ref. No - [protected].
Date : 22/07/2017.
Ref. No - [protected].
Date : 26/07/2017.
By mentioning that the issues will be solved within 48 hours.

Till date my issues are not solved so i am complaining against the rbl bank.
And assuring not to pay a single rupee for the fake bill generated by the bank.
If the issue is still not solved then i wont use the credit card further nor even pay the unbilled amount of rs 17990.00 for amazon purchase + rs 1000.00 towards gio money.

Hope rbl bank will maintain a good track of faithful relation with customers ahead.