RBL Bank — Fraud transaction done on my Credit card

Address: Vipul Garden,Dharuhera
Website: RBL bank

Dear sir

As I reported to bank that I received a Call from a Number as RBL Bank Executive & Asked for Bonus points Redeem.
I was shocked this card is brand new & only just dispatched to me & without even using it anywhere, the person who called me have all details like card number etc.
so I Follow the steps what he suggest & amount get deducted from my card of amount 24500.
within 30-45 minutes I reported to Bank, Even shared FIR copy but bank is denying for refund the amount.
Kindly help me regarding this.

Detail is incident -
Date & Time of Incident -23.11.20 (01:48:08 PM)
Reported to Bank- 23.11.20 (Between 2:00- 2:30 PM)
Client Number[protected]
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