RBL Bank — pre-authorised amount not reversed

Address:

Mumbai City, Maharashtra, 400101

Refer the card number. Xxxx xxxx xxxx 0371
Date of transaction: 11th july pre-authorised amount: rs.4000.00
Location: radisson blu marina hotel, connaught place, delhi
Pre-authorization reversed by hotel on 13th july for rs.4000.00
Fresh charge made on card on 13th july for rs.1277.94

With reference to the above points, i would like to inform you that, my account is not reversed with the pre-authorised amount of rs, 4000.00 on the bill generated on 17th july 2019. And hence, i am not going to make payment of the said amount. If you have any point to counter the transaction, kindly revert in next 72 hours failing which, i will consider that you have adjusted the amount that you have charged by mistake.

Note: i had tried thrice to your contact center this evening to your contact center. Where i had the most pathetic experience! The ivr do not identify my card. What non-sense service facility you have?