RBL Bank — reward points not transferred and added to my account

Address: 530041

Hi i have upgraded my credit card to world press super card. My reward points are not added from the old credit card and also for the welcome kit i need to get 20000 reward points but i did not get them also. I tried to call the people and talk to them but none of their customer care numbers have an option to talk to them. I tried many customer care numbers.
I am not able to connect to any customer services. Please help me out