Redbus — Cancellation policy

I have booked a ticket from Pune to Akola on Aug 03. Journey date Aug 05.

I wanted to cancel the ticket due to some emergency on Aug 04.

But now RedBus is not allowing to cancel this ticket. The reason they say is, as per their policy, the cancellation time has expired. Means, passenger can only cancel the ticket only before 48 hrs from journey.

What the hell is this policy. This is clearly a chitting case. There are still whole 2 days to go for journey. Can't that be sufficient to get another passenger. This is holy crap. I won't be using redbus from this moment on

And I would urge all fellow citizens to boycott this bloody RedBus .

Its 100% times better to go with actual bus operator online site. At least they can directly be held accountable for all such issues.

Thanks
Was this information helpful?
No (0)
Yes (2)
Red Bus customer support has been notified about the posted complaint.
 
1 Comment

Comments

Hi Shrirang,

Greetings from redBus!!

We understand your concern, however the cancellation policy is updated from Bus operator and every bus operator as different cancellation policies.If the cancellation policy is expired, Unfortunately we'll not be able to cancel the ticket.

Appreciate your kind understanding in this regards.

Feel free to reach us for any further queries at [protected]@redbus.in

Regards,
redBus Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Red Bus
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    3912
    Pending
    279
    Resolved
    2492
    Red Bus Address
    Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
    View all Red Bus contact information