[Resolved]  Redbus — Didn't cancelled my tickets and not responded

I booked three tickets from Proddatur to Bangalore on 1/25. Due to severe issue of my father as it is a emergency we are in hospital and unable to do the journey and contacted redbus customer care and bus operator to cancel the tickets both are not responded. Bus operator told like redbus only cancel the tickets and customer care people telling bus operator will cancel it and didn't get any positive response from them and telling like we can't anything.

I didn't know whom to contact.

Could you please help on this and refund the money as soon as possible.

Thanks,
Sampath
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Mar 12, 2024
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2024
Red Bus Customer Care's response
Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
 
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