Red Bus Complaints & Reviews

Hi Concern,

My name is Ankit Trivedi, and I had reserved 2 seats from Delhi to Varanasi on October 28, 2016. You have charged us INR 3828.00 along with ICICI Lombard Travel Insurance Policy worth INR 30.00 per head. The seats 07 and 08 respectively, were allocated to us in the Bus No. 2225, that was registered with Royal Travels Delhi. The first inconvenience was caused because of delay departure of the bus that was scheduled from Akshardham Metro Station, departure time was scheduled at 23.00 Hours and the bus departed an hour late.

Secondly, the price paid did not met the expectations or the amenities of the bus. Now moving on to staff's behavior, an accident took place near the vicinity of Shikohabad because of the driver's negligence after which he ran away from the place leaving all the passengers in the mid of the journey. After an hour, came the conductor who said that there is no hope of another bus from Redbus, he asked us to manage on our own and his exact words were " aap apna apna dekh lijiye ". We waited for an hour at the same place where the accident happened but, no help arrived from your end. After the incident we had suffered a lot in terms of journey and monetary loss. We had to arrange a bus from Shikohabad to Kanpur then, from Kanpur we traveled to Mughalsarai via train and the Ticket Collector charged us with the penalty as we didn't had the reservation, we are attaching the scanned copies of all the tickets and penalty bill and we want refund for the same. We were supposed to reach Varanasi by 12.00 hours on October 29, 2016 but we reached on October 30, 2016 by Midnight.

I had booked a ticket from your website on november 11, 2016, from guwahati to namsai with reference id[protected]. My payment was done but no call was received from your customer care regarding the confirmation. I had tried to contact you through your provided phone number but again no response was received. Why are you putting charges for the tickets you cannot provide? I want a refund for the same as soon as possible or get my ticket confirmed.

Hi, i bought a ticket from u for rs. 1299 on nov 6 2016 ticket nowy - tjc[protected]. when i boarding the bus, the allotted seat is occupied by somebody else. so, i have chosen the last seat. my co-passangers bought the tickets for rs. 450 & rs. 500. hence, u have cheated rs. 700. so, i need explanation & refund for this i[censored] failed to provide those. i will lodge a complaint against u.

Dhinesh t,
[protected],

Hi,
I was booking ticket from red bus, they just debited money from my account, then No ticket is sent to me.
Worst service.
How can I take my money back.

Customer care is also not responding properly .

Mobile no : [protected], by this mobile no I booked ticket.
Email : [protected]@gmail.com

How can I take my money back.

Website is just making money in this way.

I had booked a ticket with redbus 1 month before the scheduled trip. The bus service cancelled the bus due to lack of passengers and redbus customer care is not giving a proper reply when contacted.Also no refund has been initiated.The customer care executives always reply that they will open a referencd query and no further action is taken. They just say that their concerned team is looking into the matter. It has been almost a month since I have complained but no response has been given to me.They have third class service.

I have registered a complaint regarding refund of the ticket fare in sea bird tourists via red bus portal on 24-oct-2016. Till now there is no response from Redbus or this consumer complaints site. They have deducted twice the seat fare for a single seat booking and I am very frustrated from this long 15-days wait. I have noticed deduction of twice the amount of the ticket price ie rs=800 was charged instead of rs400 for the same seat booking, On[protected] and I asked for a refund via mail and called the customer care, but there is no response from REDBUS, I have attached my e-ticket which I got from REDBUS.

The ticket details are,

Ticket no: TJBA42879743
PNR no: TS-RB34961243JXC/3467132/SAGARA-SHIMOGA-BLR

Hi this is raj kumar tiwari, i have booked three ticket on redbus from kanpur to gorakhpur to travel on october 29 and was canceled the bus on september 29, the problem is yet i didnt get the refund,

I don not got a message that bus has been canceled, i have contacted you for the same, but there is no response,. Kindly let me know why i didnt get the refund and when you will process,

Trip id: tjbr66293258, tjbr86775943, tjbr78759824

Hi All I am Dipashri Mahajan, I was trying to book ticket from Hyderbad to Pune.
with Redbus.in while booking money got deducted but ticket didn't book.

Below details have been received from Bank.

This is with reference to the direct pay transaction done on[protected] for Rs.1421 vide Merchant ref no.[protected]/PAYUIBIBOWEBPVTLTD As confirmed with the biller this payment is updated Successfully at the billers end.
I have informed this issue to the redbus customer care and i have been told that payment has not been reached to the Redbus.
Kindly refund the amount.

I booked a ticket on 08.10.2016 to travel from THALASHERY to TRIVANDRUM. The ticket booked on 08.09.2016, ticket no. TJB[protected], PNR No TS-RB34737762XCT/34364/Trivandrum Deluxe of KSBC Travels Volvo A/C Semi Sleeper(2+2).On 09.10.2016 at around 11.00AM, I got a email and call from the operator(KSBC Travels), stating that the bus has been canceled due to some reasons and I have to do my own arrangements for travel. When I asked about the refund of ticket cost he said that it will be refunded to my account by red bus directly. Then on the same day, I informed to the customer care of red bus about this incident and they assured me that I get my refund.

I booked a ticket on 10.09.2016 to travel from COIMBATORE to BANGALORE. The ticket booked on 10.09.2016, ticket no. TJA[protected], PNR NoMSASC5X of Shama Sardar Travels.On 11.09.2016 at around 10.00AM, I got a call from the operator(Shama Sardar travels), stating that the bus has been canceled due to some reasons and I have to do my own arrangements for travel. When I asked about the refund of ticket cost he said that it will be refunded to my account by red bus directly. Then on the same day, I informed to the customer care of red bus about this incident and they assured me that I get my refund in one week.But till now I did not get any refund.

I raised this request one month before still i did not get my refund.Everytime they gave me the same reason that "they are working on the resolution and will come back".

I have booked online ticket on redbus .During payment it throwed some error that the transaction was not successful.So I booked the ticket again.
But the amount was not refunded.In the red bus site under trips tab the ticket was booked.

As the ticket was booked but I didnt get sms nor email.Please send sms or email if its booked.Customer is not aware eventhough sms or mail not generated they have to go through the site and check.
I request people aware of this.

I was unable to cancel the ticket also.Please take care of these things.

My son with his wife & two sibllings had been on pleasure tour to jaisalmer from surat, on return he had booked bus ticket for jaisalmair to surat in sleeper coach for dt 04/11/2016 to his surprise the driver said that you will have to change the bus at barmer on asking he said we dont know anything on reaching barmer he changed the bus and gave a shocking news that again you will have to change at vadodra in this tension the could not sleep, and pleasure disaapeared in this tenssion, on calling to given number of devaltravels -[protected] the person started using rough language .
i think in peak period this redbus & these type of travels togather they cheat travellers thinking that no one will complaint.
on redbus customer service number you will get reply due to heavy load of calling line is bussy please visit website.they are keeping healpline number only for eye wash of govt laws.

I had booked a bus ticket for SPR travels from Banglore to Bagalkot, through Redbus app on 27-10-16.The amount of INR 650/- has been deducted from my account & no bus was available, I also got the confirmation message and Email and i have valid proof of that, i have attached the images below and the redbus customer care is not picking any calls and also number is not tollfree. So kindly refund my amount & don't repeat such fake bookings in upcoming future.
(Client Number Redbus, Banglore - [protected])

We had booked 2 bus tickets in sodha travels on November 5 th for jaisalmer to ahmedabad using red bus. At last moment the operator(sodha travels) changed the bus and made us travel in Dhareja travels but did not inform the concerned bus operator. Dhareja refused to accommodate us in his travels after lot of argument with sodha travels he finally agreed to accommodate us but gave only one sleeper seater instead of 2 seats booked by us. After contacting red bus 3 times we finally got one more seat after 3 hours of boarding. But local passengers started sitting on the sleeper seat allowed to us with their luggage. There was no privacy or safety in the bus as local passengers were continuously boarding and reboarding the bus. Also the bus was in poor condition. Red bus didn't take any initiative in resolving our problem nor do they have any verification process for operator in their portal. Since we did not get the service we were promised we request this forum to help us in getting refund for our tickets and ensure the safety of traveller s using red bus in remote areas

I had booked 2 tickets from Bangalore to belagavi on 24 Oct 2016, rs. 2400 was diducted but did not get seat, I called customer care on the next day they said it will be refunded within a week, it was not refunded after a week, I called again, sent mail, but still its not refunded. The 13 th day is over I did not receive amount yet. I will never book bus on red bus now onwards.

We booked 4 seats yestreday nov 3, the seats we're ac sleepers du15, du16, d17, d18. the bus was going from delhi to rishikesh. tickets no. tjby28746259

We received a call from jbg tours (whivh we're the ones that appeared as the bus line in your page.
They told us to nit go to karkarduma but to anand vihar isbt to the bus 5654.
When we arrived first the bus was late one hour plus the bus was fully booked with ither people with the same seat numbers.

So im losing my reservation at the hotel and rishikesh because of your lack of profesionalism and comitment to your clients. if the tickets shows somw info, you must no change it at the last minute and must abide by your data shown on your web page.

We expect a full refund of our money plus the nights we lose at the hotel.

Dear team,

I would like to bring your notice that, yesterday (23/10/2016) i was booked the bus ticket (ticket tin no tjbm[protected] from bangalore to chennai through red bus (kk travels). my experience was very worst and i missed my important meeting at chennai today. the following nasty things happened yesterday

My bus time is 10.00 pm but up to 11.30 pm i was waited there at the service provider office from 9.30 pm
I was not get any prompt communication from them
Then i called customer service red bus[protected] and they discussed with the service provider and requesting me to book the alternate bus 12.00 am
Then i was badly situated at the time and travelled by an another bus (spent expensive cost)

As a human just you think around 12.00 am you will get the alternative???

Why we are booking the tickets through red bus????

You also get the revenue from us ????

You are also responsible for my keg-tick time at bangalore bus stand????

Till now i have not received any communication from red bus or the service provider regarding cancellation of the bus and refund??? i need full amount without any deduction from you immediately.
My ticket booking mail id is - [protected]@gmail.com

Mobile no is : [protected]

If i am not getting the prompt replay from your end i will go for legal...

My money has still not been refunded for the two trips from bangalore to trivandrum roopashree nair i'm fed up of calling and telling you guys who say give us 24 hours we'll get back to you wchich has never happened this has been going on from a long time i'm gonna make this a big issue and post everywhere i'm sick of redbus [protected] sept 12th and oct 11th trip money has to be refunded.

I have done booking on 25 th November 2016.due to some reason transaction failed and didn't get booked ticket.but money deducted from account.i called so many time to red bus but they told me that amount will be auto refund to account within 7 days but i didn't get amount till today.this peoples doesnt have good service .they dont have toll free number simply wasting customer time and money...i request to take some action red bus...

- redbus mticket -
Jaipur to kota
Tjbr47998527
[protected]
Sethi yatra company multani sona travels
07:00 pm nov 2, 2016
13, 14, 16
Rs.900 rs.810
Rs.90
—
Jaipur
Opposite khana khajana complex
Kumbha marg tonk road jaipur
[protected] /[protected]

These arey booking details. when i boarded the bus, it was fully occupied, people were lying even on the floor. my seats were already occupied. when i told the bus conductor he misbehaved and didn't help. i went to my destination without sitting. this is a disgusting experience