Redbus — Seat change

We have booked mumbai to sendhwa 3 bus tickets and after boarding the bus our seat numbers were changed and last seat was given to one o[censored]s which was horrible, they say these seats were allocated in chart,
What is the sense of even booking online in advance if we dont get seats we choose,
All the while we kept complaining driver but no support.
Should we raise the issue to consumer forum that even after booking from redbus online website 2 people are assigned the same seats.

In night time we are facing troubles just because red bus online bus ticket booking
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I am the seat number F1 F2 L4 But I Want to change the seat Plz change this seat number i want E1 E3 L7 seat number plz
Plz change this seat number i want E1 E3 L7 seat number plz
Plz change the seat number i want E1 E3 L7 seat number plz

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