Redbus — Travels accident

Address: 600004

Website: www.redbus.in

Dear Red Bus Service provider,

On Sunday night (10.07.2016) I traveled from Coimbatore to Chennai in Apple travels booked through Red bus. Even though the charges are exorbitant for safety reason I have selected red bus. The travels contact no given by you is always ringing and not responded. One time they have responded but not answering satisfactorily to the customer. During the travel, near Ulunthurpet at night 3.00 a.m the drivers taken a different route rather than highways to avoid toll charges. The Bus met with accident in a rural area due to driver's fault. The bus skid into 4 feet depth and all passengers received shock injuries and one passenger fractured his hand. (sent through 108 ambulance). It is purely on drivers negligence and not following ethical route, the accident has happened.
All the passengers suffered a lot and I am on medical treatment and not able to attend my regular duties. Red bus also responsible for selecting such travels in their service scope. Your explanation and action is warranted for this accident.

Regards,
J. Ravichandran