[Resolved]  Reliance Digital — ac cooling issue

Address: G/301, Parmeshwar 4, Nr. Godrej Garden City, Jagatpur, Ahmedabad, Ahmedabad, Gujarat, 382470

I have log a ticket on 2nd may for cooling issue on toll free number[protected] & ticket no. Is [protected].
Technician visit at home & identify part issue but after that no one visit for repair it till a week.
After that i have raise the same case to toll free & he has escalated and log another ticket [protected] & told me that service team will call you.
I have received the call for my issue but no one come for resolve it & no response after my call back.
On 13th against contact to customer care but 3 times & they told me today arranged technician but still no one visit. Also evening last call with rupesh kamle he has disconnect my call without answer me.
Now next day till time no call received from technician & also customer care answer the same as we have escalated & technical will visit.

Today also customer care agent has hold my call & say he will connect me with his manager & no response till 20 min hold.

I want to know that since 2nd may to till date my issue is not resolved, no one bother on it & customer care giving me same answer again & again.

Very pathetic support from reliance which is reputed company.