Reliance Digital — cashback offer not fulfilled

Address: Madinaguda Chandannagar Hyderabad, Ranga Reddy, Andhra Pradesh, 500049

I purchased a triple door samsung refrigerator from reliance digital, madinaguda, chandannagar, hyderabad on 8.10.2020 with finance from hdfc.

At the time of purchase, staff of reliance digital told me that i will be getting cashback if i purchase through hdfc loan. Cashback offer was of rs.9000 from hdfc and rs.3000 from reliance digital.

They said the cashback benefits will be credited directly into my account on completion of 3 emis out of total 6 emis.
After debit of 3rd emi, i asked reliance staff ms. Yashoda and she assured i will get the benefit before 4th emi paid up.

Now it is three weeks after 4th emi paid up but still i did not get the cashback.

My name: t. Gopalakrishna sarma
Phone no.[protected]