[Resolved]  Reliance Digital — deceived through false promises

I bought a lenovo laptop from the reliance digital store at Reliance Mall, Puda Multiplex in Jalandhar. At the time of buying, they said they will replace the product within 7 days if I come with the original box and bill. My laptop got hanged after a day. I went to the store and they denied that they would not replace the laptop at any cost. They just asked me to take the laptop home. I even asked them to upgrade the laptop if they cannot refund but no use. The Sales Manager at the store talked so rudely and called the Secretary. She said that I should not have believed their staff's wordings. She said that you are not supposed to believe everything they say verbally. She asked for written record, which obviously I do not have. She even mentioned that their staff say these things to give assurance. But, they cannot do anything as it's not possible as per their policy. So, if they say that they will replace your product within 7 days, do not believe them!!