Reliance Digital — godrej 1.5 split ac, delivered defect piece which doesn't cool

Kaushal1993

from Mumbai, Maharashtra

Jun 23, 2019

Address: 111/3 Durga Enclave,, Sehatpur, Faridabad, Haryana, 121003

Hello,

We have purchased a godrej split 1.5 ton ac from reliance digital faridabad, haryana on 2nd june 2019 (Sunday).

Dilivered on next day but installed on friday after several requests (Late installation). Then we checked it was not colling and when we asked to replace or refund they said we can only repair... We raised grievance in consumer forum and docket number is 1385764 on 15th june 19 and also raised concern in reliance through calls and emails. Now waiting for positive response. Please help me here.

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Comments

Godrej Appliances Customer Care

from Pune, Maharashtra

Jun 25, 2019

Dear Kaushal,

I apologize for the trouble you've faced and would like to assist you with this.

Request you to share the complaint number & your mobile number so that I can address your concern on priority. In case you have not lodged a complaint yet, please do so by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Zainab

Godrej Appliances Customer Care

from Pune, Maharashtra

Jun 26, 2019

Dear Kaushal,

I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

Regards,
Zainab