[Resolved]  Reliance Digital — no service from reliance digital and lenovo

Address: Mumbai City, Maharashtra, 400064

Dear team,
This is to bring to your notice that i had purchase lenovo 330 ideapad 7th gen laptop from reliance digital, infinity 2 mall, malad west, mumbai
Was purchased 7 months ago and it is under warranty however after 7 months i saw that there is display issue in my laptop also it was not working properly there was some technical issue too.
For the same i and my husband we both walked in to same store for repair as (Lenovo denies to provide service) however mr. Rakesh and mr. Mayuresh inakar (From same store) he assisted us but he stated that display cannot be covered under warranty as there is only 1 spot on the display and there should be 5 spot or more to get it repaired.
Also mr. Mayuresh was extremely rude as whenever we are going to ask that my laptop is done or not he always says more 2 days and this has been continued since last 15 days.
I am expecting (3 months pregnant) even when i shared my concern he clearly said he is not bothered about it.
This is to request you that i want my laptop asap also please make sure that you people assist your customers politely.
Also i want a strict action to be taken this employees (Mr. Rakesh and mr. Mayuresh) as they do not respect a women and her condition.
For further details or coordination.
Kindly mail me at [protected]@yahoo.com
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Jan 13, 2020
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2019
Reliance Digital Customer Care's response
Hi,
We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.
Verified Support
Dec 13, 2019
Reliance Digital Customer Care's response
Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touchpoints using this link: https://bit.ly/2XbzWVB. Thank you.
 
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