Reliance Digital — non delivery of product and harassment to customer (hyderabad)

Address: Camelot Layout, Hyderabad, Telangana, 500084

I purchased a 55" samsung led tv (Model 55ru7100) from the reliance digital store (Contact no.[protected] at sarath city mall in hyderabad on 28/oct and was promised that the product will be delivered and installed within 3 days, i. E. By 30th oct.

I made the full payment and left the store in good faith. However, i did not get any call from the store or anyone in reliance digital about the product and delivery till i started calling them on 30th oct.

However, all i got was false promises - sometimes they would say that the delivery guy is on the way it would be done today... Etc. I visited the store again on 31/oct and spoke with mr. Sai and mr. Chaitanya (The sales rep); however, they kept on giving me false promises. By this time i realized that they are just playing around and either there's something wrong or i'm dealing with couple of frauds here.

In the mean time i also called reliance customer cared and lodged a complain (Complaint # [protected]) and was promised that they would get this addressed in 24 hrs. 72 hrs later i still didn't get any call from them.

So, pretty much i'm stuck now - i made a full payment of inr 59, 390.51 and they are neither refunding me the money, nor delivering the product.

I would like a full refund from reliance digital and also a damage of rs. 10, 000 for the harassment and false promises.