[Resolved]  Reliance Digital — not providing any service and replacement o[censored]nder warranty kent ro water purifier

Address: Mumbai City, Maharashtra, 400049

Hi
I had purchased kent ro water purifier from reliance digital borivali west. After 4 months of the purchase it stopped working and regarding the issue i registered a complain with reliance digital.
Till 3 days no engineer visited, so again i called reliance digital no response and i had to call reliance digital customare care number and was assured engineer will visit in 2 days. Engineer visited and checked the kent ro said the part needs replacement and will be replaced in 2 days. But its been 17 days nor the engineer replaced the part and after complaining in reliance 3-4 times as the need for urgency of the part yet the part hasnt been replaced.
They are just liaing that it is in process and will be replaced but no proper response nor the replacement.
From last 17 days there is no proper water in the house as we are 9 people staying in the house in which 2 babies are there, 1 women is pregnant and its been informed to the reliance digital executive and service persons but they dint take anything seriously.

I suggested for the return of the product and refund as being an indian company there are no parts available and the problem i m facing due to drinking water issue. But they refused the return and told me wait till the part isnt received.

Reliance digital team is not responding properly nor any serious action taken by the team to push for the replacement. They just reply we will let you know but no reply. I have been calling every alternate day to reliance digital team and not getting the response. Please take strict action and suggest for the refund and return of the product.

While purchasing the product sales team had assured me about the ease of avaibality of the parts and service.

When contacted kent ro brand customer care team they too denied service and replacement stating that you have to contact reliance digital, we have no role in that even if the product is under warranty. This is the response i get from the fraud kent brand.

But this is how reliance digital and kent ro brand company fools the customers into buying the kent brand water purifier.

I hope very strict action will be taken against kent ro brand and reliance digital.

Service request number - [protected] (Reliance digital)

Service request number[protected]Kent brand)