[Resolved]  Reliance Digital — received a wrong product, hence asking for a latest model what we promised else return back our money

Address: Hyderabad, Andhra Pradesh, 500045

Hi team, i am md siraj who has purchased sony led tv 49w672e from your store (Reliance trends) at pvr galleria mall, hitech city, hyd. The employee who sold a product has promised that they'll deliver 2018 model but they delivered 2017 model. When we called back to log a complaint we dint found a proper response from them. When we visited office we had a very bad experiance, no one responded properly. Hence writing this email. Do reach me on this [protected] no. So that i can share bill. My only ask is either give me what they promised or return back my money.
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Jun 2, 2018
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
May 02, 2018
Reliance Digital Customer Care's response
Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to our team and they will soon get back to you.

At Your Service,
Reliance Digital
 
2 Comments

Comments

Sir

I have booked RIL dish TV as per Booking ID is 14510061 on 7th Mar 2018 and No of Connections 1 What is the current status.

Regards,

Vijay Kumar Kala

[protected]
Actually it isn't a complaint ! I just want to get clarified about the exchange policy ! I just bought the camera 8 months back and I'm planning to buy a better model than that ! Will u accept the exchange ? I'll pay for the extra charges !

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