[Resolved]  Reliance Digital — reliance reconnect air cooler

Address: A S Rao nagar branch, Reliance Digital, Hyderabad, Telangana

I bought the reliance reconnect air coolers (2 coolers) on 24th february 2019 in anticipation of the hot summer at the a s rao nagar outlet in hyderabad. They worked well for a month or so and stopped working. Thus, we started calling the customer service on the 10th of may 2019 (As it is still in warranty). We were always promised quick service / call backs regarding the update of the service but not a single phone call. Yesterday, i asked for a refund because i am tired of waiting and the customer service agent denied it and asked me to wait for the replacement motor to fix the coolers. No one knows how long it will take to receive the missing parts. I cannot wait anymore. I have a child at home who has nose bleeds because of the heat. I want my refund.