Reliance Digital — resq care plan

Address: Flat C1, 2n Floor, 126 Mahatma Gandhi Road, Near Thakurpukur Cancer Hospital, Kolkata 700104, West Bengal

I have purchased an AMC RESQ CARE PLAN, for product AQUAGUARD WP ROYALE RO UV SS ZPP 5L GREY - Product no [protected] on 06/11/2020, which is valid from 13/12/2021 to 12/12/2025, under serial no [protected].

For the last 6 months i having issues with my Aquagaurd, and i have been filling numerous complains regarding the same. During the end of last year, first of all the technician was called and he changed the filter after 2 months an numerous follow ups from our end, however the filters were all found to be damaged after few months o[censored]se, again the technician came and forced us to change the iron filter by paying money, in the month of June. Now its been, again the same issue in July the technician is again asking for change for filters by paying the amount.

The Sediment filter which easily available in market at MRP 350 Rs, the technician always charges us Rs 700, that too without any bill given to us, even after doing follow-ups multiple times.

And the water filter, Aquagaurd SUPERB EA RO kit which is easily available in the market in Rs 3500, the persons at service center delayed my servicing last year claiming that filters are currently unavailable. However the real motive of this delay in filter change, which we understood later that the as per the company policy i can change filter only once and as the company didn't changed the filter last year and delayed the change of filter at the fault of company, as a customer i have to bear the pain. And the filters which were given to me were also found to be faulty and again the company is not taking any responsibility.

Due to all these ignorance from the company i was mentally and financially harassed and have to purchase drinking water with a monthly cost of Rs 4000 for 3 months, and I had to pay Rs 6000 to an outsider technician to repair my Aquagaurd, which he later mentioned the Reliance technician willfully has done some settings so that the Aquagaurd will not last more than 6 months.

I will highly obliged if my request is taken seriously and thug companies like this is punished who play with the sentiments with the common man for the basic requirement like water.