[Resolved] Reliance Digital — worst service from reliance resq

Narender Reddy C

from Hyderabad, Telangana

May 27, 2019

Address: B-407, Pragathi Paradise, Pragathi Nagar, 500090

This is regarding my reliance cooler (Reconnect desert cooler-60ltr-rhdcg6001) repair complaint. Service request no. [protected]

I have requested for repair on 10-may-2019 by calling reliance customer care[protected]. On 12-may-2019, technician visited and suggested to replace "fan blade" and "swing motor" and collected rs. 800/- as advance. Promised me to replace the items in 2-3 days.

So, i waited till friday (After 5 days) and called "[protected]" for the updates. From last friday (17-may-2019) calling them regularly, the executives are answer the same thing that "will get repaired as soon as possible or earliest". Meanwhile i sent mail escalated to customer care head (Cshead. Reliancedigital) and ceo escalation team (Bm. [protected]@ril.com), they also replied the same thing, but not promised me a date. & yet to resolved my issue.

Sure i decided never buy a reliance product and suggest to others also

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Jun 27, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

Reliance Digital Customer Care's response Hi Narender,

Thank you for providing the details. These will be forwarded to the relevant team and assistance will be provided to you at the earliest.

May 28, 2019

Updated by Narender Reddy C What is the mean by "earliest", every one saying the same word from last 20 days.

Stupid, foolish, senseless reply from Customer Care service. Same reply from Customer Care Executives, Customer Care Head and CEO Escalate team ...