[Resolved] Reliance Digital — wrong product delivered

Kawsingh

from Hyderabad, Telangana

May 14, 2019

Address: Hyderabad, Telangana, 500029

I had selected samsung fully automatic wobble washing machine & sales man confirmed the same however when they shipped the product it was a 2 years old fuzzy logic model. This is unacceptable and i was asked to provide pictures of the same and the secunderabad branch is really poor in customer service as they are delaying the replacement as agreed. They are now waiting for email approval and the manager is on leave. Need to get this resolved.

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Jun 16, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

Reliance Digital Customer Care's response Hi,

That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.

May 14, 2019

Updated by Kawsingh I have been calling the Secunderabad branch every 2 hours but I don’t get any status update

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Comments

Kawsingh

from Hyderabad, Telangana

May 14, 2019

I have been calling every 2 hours to the branch but I don’t get a status update

shivaay sharma

from Mumbai, Maharashtra

May 16, 2019

Hello sir,
i am dillar your reconnect ac.
My 2 customer reconnect ac complaint not resolve your customer care.
Please very soo resolve my customer reconnect ac problem.
Complaint no.
1.[protected]
2.[protected]

thank you