| Address: Plot No M03, Dlf Mall Of India, Nehru Nagar, Sector 18, Noida, New Delhi, Uttar Pradesh 201301 |
Issue : I was made to pay twice, and no refund has been issued to me yet.
On 19/06/2023, I shopped at the reliance smart bazaar located in DLF Mall of India, Noida, Uttar Pradesh.
During payment via UPI, of amount Rs. 552.61, the amount was deducted from my account but I was told that payment has not been received on their end.
I was told to pay again via cash and I paid again.
I was told that the amount paid via UPI will be refunded in full.
I DID NOT receive any refund.
On 16/07/2023, I visited the store again to ask about refund status.
I was told to complain at the customer care counter as without registering complaint there, my issue cannot be resolved.
Why was this information not told to me on the day of payment issue itself? This is very bad customer service.
I gave all details of payment at customer service counter and I was told that I will receive refund within 15 days.
Again, I DID NOT receive any refund.
Kindly issue my refund immediately.
Details of payment:
Amount : Rs. 552.61
Date : 19/06/2023 5:50PM
Counter no. : 9
UPI transaction ID :[protected]
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