Renault Complaints & Reviews

This is to bring it to your notice that i purchased duster rxz 110 ps (Facelift) (Vin:- meehsrcffk7006228, engine:- k9kr856e035828) from renault faridabad (Sunrise auto) on 5th aug 2019.

I've been facing an issue with my clutch from the day 1 of the usage. There is peculiar clutch noise along with grinding noise after driving for few kilometers everyday. The issue was reported to service manager during 1st service and he confirmed that issue is resolved at the time to delivery. However i faced the same issue the very next day and again took my vehicle for inspection on multiple times to the service center between 6th oct to 5th nov 2019.
A personnel from warranty department checked the issue after driving the car and confirmed that parts needs to be replaced. After waiting for a month finally the below said parts were replaced (As per service center) however i'm quite sure nothing has been changed or replaced as the problem still exists.

A. Flywheel
B. Clutch plate
C. Pressure plate
D. Slave cylinder
As the problem was not solved hence i had to visit the service center again with the video proof of the problem. This time i've been asked to continue using the vehicle for some time as they cannot raise another warranty claim until the first one is clear.

Being a customer of your top-end model first of all i was not expecting that my engine has to be open up on the first service and again the problem is not solved. It looks like that your service center is clueless about the actual issue.
As the problem cannot be solved with parts replaced i understand that it's a manufacturing defect and hence i demand a new vehicle as otherwise brand reputation is also gets impacted if one has to open up the engine on the first service.

I'm repenting my decision to buy a vehicle from renault india as it is causing me lot of mental and financial grief, i have already taken 3 days off from office just to prove that problem still exists. As a proof i'm also attaching the sound/video recording of the issue.

Request you to kindly look into the issue at the earliest.

Other key details :-
Vehicle delivery date: 5th aug 2019
Engine no : k9kr856e035828
Vin: meehsrcffk7006228
First service : - 6th oct 2019
Last repair on : 9th nov 2019
Job card number : rofaka20008769
Parts replaced : flywheel, clutch plate, pressure plate, slave cylinder

Im taking this moment to escalate my three year trouble with Renault and how they had dealt with. Below is the communication i sent along with details of past communication and proof that i had reported my vehicle problem in the first year of purchase which is now reported as wear and tear. There is no guarantee to the solution yet as they made me spend for their product deficiencies earlier a week back and now wanting me to spend more. The reply i got was to pay 25% and close, when renault know that it is their product issue but conveniently put on customers.

"
To - rahul.[protected]@renault.com, gm.[protected]@renault-india.com, crm.[protected]@renault-india.com

Hi All,
I’m placing this complaint on record with some history and need your support. Please treat this as an escalation to address the current situation.
Background :
My vehicle Duster AMT RXL MH04HM 9456 was purchased in Jan17 from GenNext motors. I have been reporting a clutch jerk issue while driving on traffic conditions since my 1st service and thereafter continuously and during my scheduled maintenance services as well.
1. Feedback Renault Service during 1st service – The vehicle is new and will get adjusted as you drive, and we can resolve if the problem continues during next service.
2. Feedback for the problem reported during and after the 2nd service - Work was performed on clutch beading and it should not recur. The problem reappeared and the same was discussed with GenNext thane service and complaint was raised, discussed with Service Manager Mr.Faizal and the Vehicle was dropped at service center multiple times. Refer communication attached during Dec’17 and Mar’18
3. During my insurance claim in Oct18 followed by regular maintenance 3rd service the same was reported to Mr. Sushant (Advisor Benchmark Motors). Feedback – Similar clutch beading work done or rectified and should not repeat. The jerk issue was reported multiple times and no proper explanation nor resolution provided and was informed that I will get a call back to provide solution.
4. My 4th Service(Nov’19) was due and reported for service with Jerk issue to be fixed as it was getting aggravated. This time I raised this again with the advisor (Mr. Tendulkar ) and Mr. Viraj Service manager with Benchmark Motors Thane. After assessment it was reported that Flywheel must be changed and not covered under extended warranty.
My claim started here deeper and was insisting that Renault should bear the cost as it has been reported from the 1st year of purchase. This issue cannot be related to any wear and tear of the vehicle usage hence was not willing to pay for the Flywheel. Upon satisfactory guarantee by the Service team I was made to convince and pay 50% of the part discounted as goodwill. Costed 26K INR. Post taking the delivery of vehicle the problem re-occurred within a day and this was reported to Mr. Viraj.
The vehicle was further dropped at Benchmark thane last week of Nov for further test and assessment. Mr. Manish Technical expert did a test drive along with me and acknowledged the problem and assured fixes. It gave some hope and the service team came back to change the Clutch kit to resolve. Post the clutch kit change I did a test drive and feel ok but mentioned that basis the past observation the problem surfaces in few days and not on day 1.
The challenge now is that Benchmark service want me to bear the cost of Clutch kit replaced (INR 16 K) as it is not approved under warranty. I have been disputing this and requesting Renault to bear the cost as this is not a wear and tear issue and has occurred since beginning which was not addressed. Further the vehicle was duly serviced at appropriate time.
I understand that the service team had raised the request for necessary approvals with their authorities and has been waiting to get a go ahead on the same.
My Open questions / concerns / claims
1. Why was this not identified as a resolution since beginning ?
2. Why was this not supported during the early days of the problem, leaving this to be called a wear and tear after 3 yrs to disallow under warranty ?
3. Why should the customer pay for Renault being unable to know what need to be done for 3 long years on their own manufactured product ?
4. What is the guarantee that the two attempted solution (clutch and flywheel) will work longer and how long ? I was made to pay for flywheel and now clutch, what more I should expect?
5. Why is Renault pushing their flaws on customer and create inconvenience?
Every time I leave the vehicle I had to keep it in service center for 5-10 days causing additional spend at my end personally for local commute. Need some serious commitment to resolve faster.
6. Does Renault know what are the problems of their own products ?
Currently I had raised this with CRM escalations at Benchmark Renault service Ms.Preeti and requested the contact details to email out this concern. I have attached proof of this complaint raised since Dec 2017 and in 2018. My conversations, complaints were never heard of by Renault and I have no reason to pay any towards this fix or resolution as a wear and tear part replacement.
My claim – Request Renault to bear the cost of this replacement for Clutch as I have already paid for flywheel change (which I should not have). Both Flywheel and clutch are not necessarily need to be replaced as the vehicle has run only 30000 kms but the experts feel that’s the only area to fix for the issue basis the assessment. It is not a wear and tear in my view as the problem related to these part must have existed since beginning when they were brand new with the manufactured vehicle.
I will be really glad to see Renault take serious note of this issue and help address to cover the part replaced and approved 100% under warranty or on goodwill etc. I will not be interested in making the payment for this part change and would further like to take this escalation to the next level if there is an unreasonable response.
At the outset thank Mr. Viraj for helping and deploying the right personnel to fix the problem. I hope the resolutions stays and do not recur. As expressed to Ms. Preeti and Mr. Viraj, I have lost trust at the moment with Renault and on their product / service and it can only be gained when the service support improves.
Appreciate if the problem is read from the views of the customer for 3 yrs after spending 13.5 lac to buy a vehicle and not satisfied with its performance.
Request an immediate action and approval to allow part replacement without any cost.

Thanks
Jagannathan

My vehicle met an accident on 18/10/2019 and reached your varanasi work shop on 21/10/2019.
My insurance policy was active and insurance claim was lodged on 22/10/2019.
It was a cash less insurance from your insurance partner future general insurance.
Insurance company made too much delay and finally gave the approval for repair on 15/11/2019.
As on date your authorized service center in not in a position to deliver the vehicle as still some parts are not available with service center.
Just cant understand what inventory of spares is being maintained by service center and who is responsible for this much delay which is creating hardships on customer.
Vehicle cant be repaired just because spare is not maintained by service center.
Does the company have any policy for service center about maintaining an inventory level, if so then why the dealer is not looking into the same.

Duster was sent for 3rd free service to ncr motors, atul kataria chowk with my driver. Driver asked the service manager to call me for approval of works but without getting approval, the service center did wheel balancing, alignment and other works and called me only to ask for payment. Now they are saying that the driver had given signed approval and told them to do all the works. My driver told me that he had been informed that they have got the approval from me. Please resolve.

The kwid automatic is completely blacked out. It didn't start so i asked perungudi service center person to check. Upon checking and tried jumpstart but it didn't work out. So arranged for tow assistance but again they uselessly saying that the road assistance will check and confirm whether it needs to be towed or not, even after telling them that it is already checked by service center person and asked to tow the vehicle thro' road assistance. Since vehicle is inside the office campus it is tough to get passes everytime for the same. As if they own and say that they follow only rules.

Sad to say it is very pathetic and car wasn't picked up from the last two days.

I own duster amt diesel vehicle model 2016 december. Done 58900 km.
There was juddering problem. After lot of pressure and arguments they changed some parts in clutch and problem got resolved last year.
Now in december 2019 the same problem of juddering has resurfaced. They are asking for payment of rs 54000/- saying it is not covered under warranty.
This is cheating and fraud upon their own customers.

For last one year, my renault duster has gone to service station more than 8 times for just solving two problems and the problems are still not fixed.

Problem 1: the battery draining after three days of car not being used. This happened soon after i upgraded my multi-media system in the car to include reverse camera. I paid 12, 000 and changed battery twice. Finally, they put back my original system with some local rear view based rear camera. But the batteries are still draining.

Problem 2: two warning lights are glowing orange and my car has already been to service station 4 times and i have paid more than 26, 000 inr for various things including replacement of inter-cooler hose pipe.

The service people are unable to solve both problems. They are also unwilling to give me the contact details of concerned people in reanult office.

What should i do? Should i go to the consumer court?

Dear sir / madam,
I am writing to you to raise an issue about: repairs and servicing
The issue that i have experienced was: 1.in service bill overcharging all the customers with rs. 450/-
+ 28% gst on it.
2. Took 15-20 days in service / repair under insurance, where other renault bhilwara service center,
Can do it in maximum 7 days.
3. Threatened my younger brother to go to jail, stating my insurance policy invalid, where after that,
Its valid.
4. Key issue of locking / unlocking persists after 3 services.
I have all the proofs in mobile recordings.
It occurred on: 18/11/2019
This meant that 1. Charged me a sum of rs. 450/- extra in three-four bills with gst 28% extra.
2. Without car i suffered allot, got birthday & family functions, mentally torchered.
3. My younger brother scared allot.
4. My car could be stolen in absence of proper locking facility.
Apology and refund / reimbursement of all wrong charges with gst via account payee cheque
Bearing name ashish pareek
I look forward to your prompt response on this matter. As recommended by trading standards, i
Would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Ashish pareek
Ashish pareek rj06cc5490

Complaint against information provided and employee ill behaviour at jaipur showroom.
I have booked triber at jaipur vaishali nagar, queen's road showroom for silver colour on 1st nov and at the time of booking it was told to make that they accept paytm transfer but afte one hour when i transferred 50k in my paytm account, it as told me that they can't accept paytm... I transferred amount back to my account which coated my 2.5% ok 50k and then i made account transfer.
Post that i completed my loan formalities on the quitted amount and got the sanction letter.
Later on today when i enquired for delivery of car as date mentioned for delivery was 25th, then executive abhijeet told me that amount of car has increased by 10k.
I asked him to provide call to manager, initially manager (Mr. Goswami) said him "tu hi baat kar le" later on when he took call, he started arguments with me that it has to be paid if you need this car, else you can come and take delivery of blue available triber. Later on in this argument he used abusive language too.
My concerns is why should i pay 10k extra when triber was supposed to deliver on 25th and i have given booking amount on very 1st of the month.
No conversion/communication was done even at the time of booking the car.
2nd the behaviour of manager mr. Goswami was very arrogant/adverse, due to which now i am willing to cancel the booking.
Need earliest confirmation-
1. On same amount delivery &
2. Action taken on manager mr. Goswami.
Else i will move further legal, media and social media.
Regards
Ashish

So it started as i was facing problem with my fuel tank in kwid car. The fuel indication meter was showing wrong details of fuel filled in. As i m not using my car so frequently so i just went to renault service center (Divine autotech jahangirpuri delhi.).
I wasnt aware that my 2 years extended warranty had collapsed due to not regular service from their service center n i agreed on that n jus made a request to one of their executive to please at least check it so that i can make it repaired from a local mechanic.
That executive told me the tank of the car will b replaced n it costs around 8-10k without checking it.
There was a senior executive who jus arrived to me n make me sure that my car will b checked n i dont need to worry. I jus thanked him on this n he told the same excutive to jus make a check up on the issue n that executive took my car to n told me to jus wait at the lobby area. I keep waiting for 1.5 hour in the lobby n then the executice came to me n told the same thing that the fuel tank will b replaced as there is some problem with it.
I jus simply thanked him n went outside to my car n found my car was heating up due to sunny day n high temprature as it was the month of october so i jus asked a random guard for how long this car is parked here n he told me its about 1-1.5 hours.
So basially they din't check my car n that executive parked my car from 1 place to another.
When i got back to home surprisingly my 32 gb usb drive which was plugged in in my stereo was missing as i was coming back while talking on phone the whole way.

This is not the first time i faced all this thing.
When i sent my car for the 2nd paid service they jus declare my car battery faulty when my car jus ran for only 3000 k. M.in 2 years.

Basically renault is giving 3rd class service n their car even are not worth the money.

I recently serviced my car (Kwid) at motiwala business centre, jalna road, aurangabad service centre on 9th october 2019, but yesterday on 16th november 2019 at 15:00 pm the bonnet hood lock fell down and the bonnet opened up while the car was in running state, luckily nothing inappropriate happened but if the car hit anything could happen, i just want to say who is responsible for this how the lock could fell down? The service incharge not checked the lock or not tighten the screws of the lock, and also the a/c filters were not cleaned in the service, please see to this.
Thankyou!

Mrs
A mail was received from your side stating that it will take 1 month for rc to be completed, but the validation of the certificate has already ended, if any kind of driving or anything else on the road gets fined while driving tomorrow. It will be your responsibility to bring to your attention that rc in our place and agency is ready in 1 month, know from your work car and behavior. So that you do not work properly we are doing and are not even able to cooperate with us, in our mutual address, rto bathinda has been written in place of rto sardulgarh, which is your fault, we want to tell you again that in the coming time, the challan of our car would be fine. If this is the responsibility of you and your company, then we want to request you again that now as soon as possible send our rc to us as soon as possible.
Thanks by:-

Mrs
A mail was received from your side stating that it will take 1 month for rc to be completed, but the validation of the certificate has already ended, if any kind of driving or anything else on the road gets fined while driving tomorrow. It will be your responsibility to bring to your attention that rc in our place and agency is ready in 1 month, know from your work car and behavior. So that you do not work properly we are doing and are not even able to cooperate with us, in our mutual address, rto bathinda has been written in place of rto sardulgarh, which is your fault, we want to tell you again that in the coming time, the challan of our car would be fine. If this is the responsibility of you and your company, then we want to request you again that now as soon as possible send our rc to us as soon as possible.
Thanks by:-
Amandeep singh [protected]

I own a renault duster car 2015 model and 15, 000km sparingly driven vehicle. It has a tight steering and clutch base i believe. You will be surprised i have spent close to 1l by changing clutch box 2 times, gear box once and now ac is not cooling for which they are quoting a huge sum... Moreover we have to call everyday to find the status of the car... Wrong information of the bill amount to myself and my husband... They don't give correct information and argue that they have informed me of the same... Have other vehicles which has not given me issues like this one... Will not recommend anyone to buy any car from renault...

Dear Renault, making plastic oil chamber for Kwid will not give you any benefit, if you think people will buy kwid and then the chamber guard separately from your service centre, if you think you earn profit by this you are wrong... you are wrong...

People prefer to buy some other car instead of doing all this hassle, ...

Please start making oil chamber with metal, this will increase your sales... Not the opposite...

Even i am facing stiff stering problem.. Duster 85 ps, 2013 model.. Service centre techinicians changed the stering fluid, which din work.. Now i am being told solution on trail and error basis as follows...
Solution no 1- change the stering rack wch wud cost 40 k..
If this doesn't work,
Solution no 2-
Change the stering pump, cost 45 k..
Total eatimate 90thousand..
Car is just 74000 km..
I...

I have very bad experience with this service center. I should rate them 0, unfortunately that option is not available. Renault kwid uses substandard battery that needs to be replaced within 2 years even scooty battery has better life. On top of it this mysore road bangalore service center provide wrong info when you put your car for servicing. For example they tell you over the phone that your car battery needs to be replaced without sharing the diagnostics report and demand your approval.in my case they shared tampered battery diagnostics report after 25 days however i asked it during the servicing. Also they ask for wiper replacement even there is no issue with the wiper. The service manager sunil has pathetic behavior. They try to grab as much money as possible from the customer in the name of servicing. At 3rd servicing i paid 12k for my kwid. They do not perform any quality check before delivering the car. And do not provide any warranty after servicing. I logged many complaint against this service center.

Hi

I bought a renault duster AMT RXZ In 2016. I like the car for its stability, drive quality on highways but there is a major problem with it's gear box. I expect more for something worth 15lacs on-road. After first service i started noticing shuddering/stuttering at low speeds (1st & 2nd gears) this shuddering/stuttering results in dramatic vibrations and jerks at speeds just above 5km/hr.. After multiple visits to renault service station and few basic trouble shooting performed on the car, the problem did not go away and it had become strenuous to drive in the city. Now the car has run 35000 kms and the shuddering is increasing.. Very disappointed with this issue.

If you really want to earn trust of your customer then please rectify my problem asap, my contact no is [protected]

I will wait for few days and then take next course of action if the issue is still not resolved

Thanks
Vamsi Bhargav

There is no help given by renault as they have suddenly closed many service center near dombivli. If we call them they transfer to road side assistance than they send person to do jump start the car where we expect technician he says to take car at service center which is 60kms away and if it gets break down than technician will come you have to call road side assistance. Wait for two hours on road. Worst service at the time when we purchase they promised lots to things
They don't care about customer they have changed more than 10 parts in my car in two years.

Hello renault team

I own renault kwid climber amt purchased on[protected]. (Chasis no.- meebba004h3477436), reg. No.- hr26dn9333.

I feel cheated to buy this car. I am very unsatisfied with renault service centre (Atul kataria chowk, gurgaon). Here are my concern
1. At my first service they stole the toolkit but i have just filed the normal complain still there is no action.
2. Recently my car went to the service centre for 3rd service on[protected] which was handled by mr. Amit soni (In service centre) the issue is given below:

A. When car service has been done and they drop my car then balancing and alignment was not done by them so i filed the complain to service centre.
B. They arrange the pick-up 2nd time to rectify the issue and when they dropped my car 2nd time the issue was not resolved.
C. After filing the complaint they again picked-up the car 3rd time by driver rohit and the issue still remained same and till then one more issue cropped up that car has automatically got turned off and malfunctioning happened in display and over racing too
D. After informing the complaint again 4th time they again picked up 4th time my car by mr. Rakesh so mr. Amit said sir your issue of balancing and alignment has been resolved and others too.
E. After receiving my car alignment was resolved but malfunction issue and over racing still occurred.
F. Till then i was pissed off and went to the service centre on[protected]th time in one month) your service manager (Mr. Sachin kadyan) handled my car and changed the accelerator paddle and said now “your car is fine and will not create any problem.’’
G. Yesterday on[protected] my car has again stopped and today[protected] i called your complain handling manager (Mr. Satbir singh) and general manager (Mr. Ashish) and they said now ""sir i will take personally care of your car and arrange the pickup""

But now i am frustrated with your service centre i need a replacement of my car. I don’t want this vehicle this is purely defective piece. Please take this back and refund my money.

I am also going to file fir and a complaint in consumer court as well.

—
Thanks & regards
Jaideep gill c/o sandeep gill
+91-[protected]

I gave my car for battery and combination switch problem on31st october after keeping car for 3 hrs they said oil filter assembly along with cooler and coolant all having leakage all needs to be replaced i said ok then they didnt gave car and the nxt day they r sayibg my ac is bot cooling new prob btw when i was delivery car i was using ac and was perfectly fine just as i used everyday but now they saying it also has problem and the combination switch which they were supposed to replace didnt come so they said the car will be ready nxt day means 3rd day and then will say some other things not working like this they will go on the first day i came they said the total charges will be around 17000rs then the mxt day they said the il'll be around 36000 rs by the end to day they would say around 50000 and then so on till the mxt day i mean what kind of scam are u running i m fee up of this and i will charge a complain of this to the nearest police station and will definately charge a fraud case.