Rentomojo — Balance money not returned for more than 20 days

Address: Bangalore, Karnataka, 560078

Website: www.rentomojo.com

Hi,

I am waiting for more than 20 days now to get my refund amount credited to my account.
This is not the first time rentomojo has created a delay in responding and taking actions. I have had the worst customer service experience with them in the last 5-6 months after renting furniture with them.
Starting the cancellation of items, to picking up items from given address, to responding to emails, to changing amount figures in the final invoices every month to a greater amount, these guys have done every worst possible.
I have been calling them and reminding to pay me the balance amount, they keep putting me on hold for long only to come back and promise a call back - which I never receive. They tell me there is a technical issue, but I receive their newsletters on time.
While closing the account with them and returning all the rented items, I asked for a detailed calculated invoice, whereas I only received a payment link from them for Rs. 799. When I again asked for a detailed invoice, they took 5 days to reply, even then I had to call and remind them, talk on phone and chat on their online customer service simultaneously to get them to generate a final detailed calculated bill. Turned out that instead of me owing them money, they owed me Rs.2277. Since then I have not heard from them.
I have wasted hours of my time, money on calling them and being put on hold, patience and peace of mind.
Such a company should be barred from providing customer service when they can't handle a single issue of refunding an amount of 2277 rupees to the consumers account.
I hope necessary action will be taken against them.

Sincerely,
Ritika Singh