Rentomojo Complaints & Reviews

My AC was Uninstalled on Apr 9th 2024 and raised a closure request which was completed on May18th. But I am being charged for the entire month of April and May. I should ideally be charged only until April 9th. And they are not returning my money back now. They had themselves closed the April 9th ticket with no solution and opened a new ticket on May 3rd....

I rented the AC from rentomojo. They delivered it after 10 days and installed it after a week that too after continuous follow up from my side. The AC did not function soon after the testing from the first installation. they said they will send the technicians to repair. they sent one technician team after one week that too after continuous follow up from my side. The team said AC wont work. have to change entire installation. so i told to...

I placed my order 7-8 days back one was a chest of drawers and one wardrobe.
firstly they don't have a customer support contact number as I tried to call them 50 times and their number is out of service.
I was informed that the wardrobe was out of stock which still shows in stock on their website (they inform you once the payment and KYC are done)
There was a waiting period of 7 days for wardrobe delivery.
I got...

I've placed the order on Rentomojo for 2 beds, 2 mattresses and a sofa on 11th June and paid entire amount upfront. While placing the order items were shown as available in stock and ready to be delivered within 6 days.
First of all this company does not have a contact number for customer support. Now, since I've been following up these guys almost everyday for scheduling delivery - I got to know that the ordered items are not in stock.br...

Rentomojo recently leaked sensitive data including sensitive KYC data like Aadhaar and Passport data to hackers. I tried raising a data deletion request with them, which they have refused.

I would like to have all my data on the platform deleted, including all KYC data, phone number and email....

Received mail from [protected]@etexgroup.com that they have taken my PII from RentoMojo...

Rentomojo delivered an AC yesterday. I have paid an online deposit amount. They refuse to install the AC cause it's an undeground connection. I asked them if I can install it myself through a technician, they refused that. My flatmate ordered an AC from them and they allowed her to install it through a different technician as they dont install underground connections. But tehy are not allowing me to do the same.
They are asking menow...

I had ordered for a rental wardrobe, bedside table and office chair on Rentomojo on 13 Apr 2023 with an ID - Rentomojo_prod-RMIMYUPTTY-1 and order ID[protected]. I paid 904 rupees which included its 1st month rent and deposit.
First, they asked for money to place the order, post which the order was supposed to be scheduled. It did not happen until the next day, when on 14 Apr 2023, I had to contact their customer service, that too,...

I have requested my AC service 12-15 days back and I got call from Rentomojo schedule executive that time. Schedule executive informed they will not come as per my availability. I thought ok lets manage from my side, hence I decided let them come as per their schedule/availability. Schedule executive confirmed (04/04/2023) their available time to come to my place. As per their time I rented the tall size ladder (as I am living in 2nd floor...

Customer service is absolutely garbage. Misleading information is provided & faulty products. No response even after repeated requests. Very impolite....

Raised a request on March 30th for a closure of cot and mattress and relocation of AC. I clearly mentioned the present rental home tenure gets over by April 9th and just see the lethargy its April 10th and none even bothered to respond. Whatta ### service. Ul have to run behind them for any service except new service.. if this was new service they would have done it next minute.. it's been 10 days and every day email followups and still...

I paid an amount of Rs 1047 to rentomojo as a deposit for getting a bed and mattress on rent. They displayed a message that delivery would be scheduled within a day. Nobody called from their side. I kept on calling their customer care but nobody responded. I have to shift to a new unfurnished flat on the date of scheduled delivery. I have to sleep on bare floor now. Even on cancellation of rent, they do not refund the amount. Kindly give...

We rented an AC from them and they gave a defective remote control. We told them to bring a new remote control. Next day they sent a person with the remote to my home when i wasn't home. My mom was alone at home and he gave the remote to her. She was checking the AC when he walked inside without permission. She asked him to leave but he started roaming around the house. After multiple warnings he left. Since then Rentomojo customer service...

This Complaint is against Rentomojo. I have rented out a few products from them and one of the products is a mini fridge for a 12 months tenure starting February 2022, have had issues with the fridge earlier and barely used it as i bought a bigger fridge and now that i want to cancel and return the fridge 9 months off my tenure i am still being charged 3x as a early cancellation fee. However, as per the cancellation and return policy the...

The team is taking so long to even respond to 1 issue. They are purposely delaying pickup of orders when the rental subscription is complete to overcharge and impose late fee charges.

They are literally giving same answers everytime I reach them on chat support(cause they dont have call support) their so called Logistics team which only has handful of drivers.. never follow any scheduled time or date.
And just call to...

They have cancelled the order but no refund yet. Mailed them twice with account statement....

I have not received any refund till now. I had ordered a washing machine and it came without an inlet pipe and I returned it and I still have not received my refund. There is not customer support number to contact these people. Horrible service....

Hello,
This is shreedhar here I had placed the order on Rentomojo about a week back.
I
had placed an order for certain appliances and furniture under order ID.[protected].
The order was placed on 02 Sep 22. The KYC was such a pathetic experience I I went through.
I just kept raising issues on chats with aganints for resolution but there was no use. Everyone just kept saying they will raise the level further....

My order number is[protected]
I have been chasing rentomojo for 10 days to cancel the order since they don’t have the product.

No one in customer care replies to emails and chat is useless- agent never turns up. Phone number does not exist...

My order number is[protected]. For the last 1 week I have been writing to Rentomojo customer care team to cancel the order because they don’t have a TV with stand. No one responds to email. There is no number to call and chats are useless because no agent turns up. They are sitting with my money...

Hello, I have ordered threadmil on Aug 8th and it was delivered in bad condition and led to short circuit, earthing due to bad motor condition and my grandmother who is 80yrs had severe affect due to short circuit and by god grace she was safe .

These worst people deliver products in such bad conditions, I sincerely request everyone please don’t ever place any products from this website

Post raising multiple...

15 days before they took 1500 frm my account due to my kyc issue i am unable to rent a bed bt i contacted them for my refund till nw date they are not giving my money back...

Booked an AC 1 ton on 4th sep. Informed on the chat support for cancellation they said it is canceled and you will get a confirmation within 24hours on email. However it has been 3 days since and there’s no update on my cancellation neither on the refund. Their chat support doesn’t work. No reply on emails. Have been sending them emails daily but no responses. You cannot reach their chat representative at this point of time. It is frustrating....

I had order Single Door Fridge and an upper loaded washing machine which got delivered today.
However, the washing machine is faulted, the spinner is not working.
Order No #[protected]...

Hi i have raised a relocation request on 21st August and there is no one that has scheduled the relocation.
I have to leave the flat on 3rd September and not sure what needs to be done here.
I have written several mails but no response.

Please support!...

I ordered bad and mattress from rent mojo on 21 august 2022 but till this date 31st august m not getting delivery of my product which i have ordered ......

I returned a product while it was in trial period and they're still charging me around 3 months of rent for the same. Their customer support is unresponsive and they don't revert back to mails....

I placed the order for rented furniture on 22nd Aug and also closed my KYC verification. Its been 4 days that i have not received any call nor have got revert from Customer service on the delivery. The chat support is not working nor of the customer service numbers. Email reverts are not received

Even after repeated emails, I am still awaiting the revert. Please find the snapshots for your reference. Your customer service chat...

I have ordered a fridge, yet not delivered and it's been more than 10 days now. They have really tested my patience. They don't respond to emails and chat support takes 20min. to respond. They don't have any call support system. They haven't communicated once with me regarding the delivery. It's pathetic....

I have booked a dressing table furniture from Rentomojo on 1st August 2022, and the expected delivery was on 6th August 2022.
It's more than 25 days, and I have not yet received my delivery. I have been trying to contact them everyday through emails and customer support chat. They are not even answering. They do not carry customer support number, plus they are not refunding my amount....